I've used this for about two years. Regarding the keyboard test in the second photo, it looks like the Windows key is stuck, but it opens the Start menu simultaneously with key input, so it appears to be stuck online. However, in reality, the key input is released when you let go, so there are no issues in use. Key input & lighting work perfectly fine, but the letters S and D are faded. The outer box is available, but I couldn't find the inner cushioning. Please understand that I will prepare cushioning material for shipping. I recommend using replacement keycaps. Replacement keycaps: W and D: 2 each A, S, E, R, O, P: 1 each This is being sold as junk, so no returns or exchanges (NCNR). K65 RGB, a mechanical gaming keyboard with RGB backlighting. - Model Name: K65 RGB - Backlight: RGB Backlight - Switch Type: Mechanical Switch - Connection Method: USB Connection - Features: Gaming-oriented design Thank you for looking.