A book explaining methods for improving outpatient clinic services and communication techniques. - Title: Outpatient Clinic You'll Want to Visit Again - Author: Atsukazu Matsuzawa - ISBN: 978-4-307-10200-1 - Price: 3,000 yen (excluding tax) - Contents: Explains methods for improving outpatient clinic services and the importance of communication. Thank you for viewing. The book as a whole is slightly bent. Several pages have been marked with a highlighter. The pages have not been cut. Please understand that this is a used item. I have a small child and work, so there is a possibility that shipping and replies will be delayed. Please be aware of this.