New, unused, and stored at home. There is an initial scratch on the right instep area, as shown in the second photo. It's leather. There is some stickiness from where the paper tag sticker was peeled off. This was present from the beginning. Please refrain from purchasing if you are concerned. I cannot accommodate any requests regarding this. As shown in photos 2 and 14, there are creases or flattened areas on the instep of the boots. The material is not very soft right now, but rather stiff. It is leather, so it may soften with wear, but this is just my opinion, and I cannot guarantee anything. I only buy leather boots, and I have a long history with ZARA, but they release similar items almost every year, so please purchase from the store if you are sensitive. Please do not purchase if you have any concerns. They are very cute. I measured the leather parts from the edges. Measurements may vary slightly. The ZARA Kids paper tag says 20.3 cm. Measurement is approximately 20 cm, and there may be slight variations due to my being a novice. Please refrain from purchasing if you are looking for perfection, are concerned about minor scratches, or are sensitive to such details. I cannot accommodate requests due to size issues. Recommended for those who have worn them before and are looking for a size up. Please only purchase if you understand everything. The ZARA shoe bag is not included. They will be packed compactly and shipped in a shipping bag.