Brand new, unused item. The outer box is not included. It has not been opened, so the transparent film is still on the opening (see photo 2). Thank you. This shampoo nourishes each strand of hair, smoothing out waves and kinks to create straight hair while strengthening it. It gently cleanses while providing essential vitamins and minerals for a healthy scalp and hair. The Ultra Straightening Complex, made of three types of oils, coats each hair strand, smoothing the surface and nourishing the hair. Sulfate-free (uses sulfate-free surfactants for gentle cleansing), silicone-free, and paraben-free. How to use: Thoroughly wet the scalp and hair. Apply the shampoo to the hair, massage the scalp with your fingertips, and rinse. When mixed with water, the texture transforms instantly into a rich, fine-textured foam.