◼︎ Basic but Often Overlooked Customer Service Rules You'll definitely win over customers' hearts if you can do just this! Author: Kazumi Yamagishi Publisher: Asuka Publishing 〈With Obi (book band)〉 《Available for Immediate Purchase》 Thank you for your consideration (*^_^*) ※Please understand that this item is stored at home and has been inspected by a non-professional.