This item is unused and has never been used. It was opened once for photography. The top of the box was torn at that time. Please check the images. No claims and no returns accepted. https://www.irisohyama.co.jp/products/support/4967576408813 This is the Iris Ohyama website. Please see here for details. - Brand: IRIS OHYAMA - Model Name: SOT-011-W - Function: Steam Oven Toaster - Number of slices: 2 *The shipping label will be affixed to the outer box for delivery.