"Moments Beyond Service That The Ritz-Carlton Values" Noboru Takano Price: ¥1500 #NoboruTakano #Noboru_Takano #Book #Society/Management M500A511-581 "What are the unspoken desires of the customer?" "What is the best hospitality I can offer in response?" Constantly thinking, feeling, and considering these things... The heartwarming origin of "how to interact with people," the essence of hospitality. Table of Contents Chapter 1: Work Techniques for Growth While Being Appreciated Chapter 2: What is the "Credo" That Creates Emotion? Chapter 3: The Seven Basic Work Principles That Support The Ritz-Carlton Chapter 4: Service is Science Chapter 5: The Ritz-Carlton's Method of "Nurturing Human Resources" Chapter 6: The Ritz-Carlton's Brand Strategy for Creating Repeat Customers Chapter 7: "True Service" That You Want to Put into Practice Right Now? Size: B6 / Number of pages: 219p / Height: 19cm Product Code: 9784761262785