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A practical manual that explains in detail how to handle complaint calls. - Title: Complete Complaint Call Handling Manual - Author: Keiko Ogata (President and CEO, Human Discovery International; Career Consultant) - Publisher: Daiwa Shuppan - Genre: Business/Practical - Table of Contents Prologue: How to face angry customer voices? Chapter 1: Understand the basics of handling complaint calls Chapter 2: What to do when complaints about products or services are made? Chapter 3: What to do when complaints are made about employee service? Chapter 4: Are you amplifying the complaints!? Chapter 5: Case Study: Adapting your response to the customer's type Epilogue: Any complaint can be resolved through internal cooperation First edition published February 2010 Thank you for looking.
3 weeks ago