New, unused, but it's a 22-year-old product. As with many, some of the styrofoam has stuck to the mug. Please understand that this item has been stored at home for a long time and has aged over the years. The box is dirty. Please check the images. Thank you for your understanding. I plan to ship via Mercari's Yu-Pack service, but I cannot ship on the 11th-13th because the local post office is closed. If you are in a hurry, I can ship via Rakuraku Mercari's Takkyubin service, so please let me know.