Set of 2 USED books: "People's Speaking Skills are 90%" and "People's Listening Skills are 90%" by Shigehisa Nagamatsu ▶ #books "Picture books, books, reference books," etc. ◀ ▶ #handcraft "Craft materials and parts," etc. ◀ ▶ #UsedApparel "Apparel" ◀ ・Author: Shigehisa Nagamatsu ・Publisher: Subarusya These two books are about the important skills that enrich life: "speaking" and "listening." We offer a set of two books filled with easy-to-understand tips on "how to convey and receive" that are useful in all situations: relationships, work, love, family... 【Highlights of "People's Speaking Skills are 90%"】 ・ "How to speak" is more important than "what to say." ・ Tips for speaking without nervousness, even when meeting someone for the first time. ・ How to improve "empathy" to move others' hearts. ・ How to choose words that give listeners a sense of security. ・ Hints for solving the problem of conversations not lasting. 【Highlights of "People's Listening Skills are 90%"】 ・ "Listening skills" dramatically change relationships. ・ Techniques of "nodding" and "responding" to draw out the other person's story. ・ How to utilize "silence" as part of the conversation. ・ The reason why good listeners are trusted and how to practice it. ・ Tips for listening in the workplace, at home, and in friendships. 【Recommended for】 ・ Those who are not good at conversation and are struggling with relationships. ・ Those who want to have smoother communication at work and at home. ・ Those who work in jobs that involve interacting with people, such as customer service, sales, and education. ・ Those who want to review their own speaking and listening skills. 【Product Condition】 Both books are in overall clean condition with no noticeable scratches or stains. As these are USED books, there may be some signs of use. Please understand this beforehand. 【Shipping Method】 We will ship using one of the following methods: ・ Nekopos (Yamato Transport) ・ Yu-Packet Post (Japan Post) ・ Yu-Packet (Japan Post)