Although this item is new and unused, it is a gachapon product and has been stored at home, so please refrain from purchasing if you are concerned about minor imperfections. Due to the nature of capsule toys, there may be initial scratches or paint unevenness. Since the item is unopened, we are unable to handle initial defects. Please contact the manufacturer directly. The capsule will not be included when shipping. The item will be placed in a plastic bag and shipped via Yu-Packet Post Mini.