This is a new, unused item that has been stored at home since I used other products after purchase. Replacement filters are also included. Please note that the outer box has a dent. A 2.3L water dispenser that provides clean water, with a water-softening filter. - Brand: GEX - Model Name: Pure Crystal - Capacity: 2.3L - Filter: Water-softening filter (2 included) Thank you for looking.