The leather part of the zipper pull is missing, but it can still be opened and closed (see image 5). There are scratches, stains, and signs of use, but it is still usable. Please understand that this is a used item, and only purchase if you are comfortable with this. Before listing, I cleaned off any removable dirt and applied care cream. You can use it right away and feel good about it. No case included. (Everything in the photos is included.) I will pack it as compactly as possible and ship it in simple packaging. This is an authentic, genuine product purchased from a used brand shop. (Please see my profile.)