This bag can hold A4 size documents and a 13-inch laptop, making it suitable for work. When you have a lot of items, you can open the snap buttons on the interior to create a wider silhouette. The handles are not too long, but are the perfect length for shoulder carrying. They are wide, so they are gentle on the shoulders, making this item both stylish and easy to carry. -Material- The main body uses textured leather. Minor scratches are less noticeable, which is a plus. The handles are made of smooth, soft leather, allowing you to enjoy the difference in texture even though it's all leather. I have used it a few times, so there are some light scratches. Please check the images provided. Thank you for your understanding.