I haven't used it much, and there are no noticeable scratches. The instruction manual is included, but the cleaning needle and the waterproof sheet to place under the device during use are not included (see the last three photos). The product box is also not included. ■ Manufacturer: Panasonic ■ Model Number: EH-CSA95 ■ Size: Height 209mm x Width 171mm x Depth 216mm ■ Weight: Approximately 2kg ● Number of Courses: 6 courses ● Power Consumption: 580W ● Hot Steam Generation: Approximately 12mL/min ● Cold Mist Generation: Approximately 4mL/min ■ Cools the skin instantly with double cold mist. New hot and cold esthetic treatment. ■ With the dynamic hot and cold gap, the skin becomes firmer the more you use it, leading to refined skin texture. ■ With the approximately 7-minute quick hot and cold course, you can easily take hot and cold care even on busy days. ■ Simple and compact design. Popular Series... Steamer Nano Care Care... Warmth/Moisturizing Care... Penetration/Introduction, Warmth/Moisturizing Area... Face