New, unused shoulder relaxation pillow that can be used both warm and cold. - Model Name: hot & ice shoulder pillow - Color: Pink - How to use: Can be used warm, cold, and with aromatherapy - Size: Designed to fit the shoulders I have kept this at home in an unused condition. We do not have any pets, and there are no smokers in the house. This item will be shipped anonymously. Please note that we do not negotiate prices for this product. Also, please understand that we cannot accept returns or refunds. Thank you for looking.