"Hoshino Resorts Case Files 2: Why Do Customers Feel Touched?" Yasuhiko Nakazawa Price: ¥1800 #YasuhikoNakazawa #Yasuhiko_Nakazawa #Book #Society/Management As shown in the fifth photo, page 14 has a defect at the seam. Also, there are scratches and tears on the cover. Please understand that this is a casual inspection, and there may be oversights. Please consider this before purchasing.