Please understand that this is a used item. No pets, no smokers. Please refrain from purchasing if you are overly concerned about details. Feel free to ask any questions. I will respond promptly. When shipping via standard mail: There is no tracking system, damage guarantee, loss guarantee, or guarantee for non-delivery. We are not responsible for any of these issues. Please understand. For those who wish to ship anonymously, there will be an additional charge. If you would like this option, please comment before purchasing. No returns or exchanges. Please consider purchasing.