I used this for about two years, but I stopped using it due to a bathroom remodel. The MODE button has been stiff since the beginning, and I haven't used the buttons much. When I press the button now, it feels flimsy. I'm not sure if it's broken or if it's because the head isn't attached, but I'm considering this a junk item. Please be aware that there is some water stain that I couldn't remove even after wiping it. The accessories and box are in the same condition as when I purchased them. The shower head was in working condition, but I can't confirm its operation, so please understand this before purchasing.