Purchased from an authorized retailer. There are a few scratches on the handle, but they are not very noticeable. There is also a serial number. The outer box has a slight dent. Please check the photos. I will disinfect with alcohol before shipping. Please refrain from purchasing if you are sensitive to items that have been handled by others. This is a ReFa facial roller using diamond-cut balls, made of stainless steel for a luxurious feel. - Brand: ReFa - Model: Facial Roller - Material: Stainless Steel - Warranty Card: Included - Design: Diamond-cut balls Thank you for looking.