Thank you for viewing! This item was used by my child for about six months. There are some scratches from use, but I don't see any major damage like cracks. Sound phone operation has been confirmed (batteries will be included for shipping). All accessories are included, including the outer box. *Part of the drawing board is dented (see image 12). I tried writing on it, but there was no problem with writing and erasing. It will be packed in the box as shown in image 17, wrapped in bubble wrap, and shipped via Mercari delivery. Thank you!