Product Condition: New, unopened item, but there is minor damage to the outer box, such as scratches, due to long-term warehouse storage. Warranty: If there is a malfunction, please message us within 7 days of receipt, including the time of arrival, before confirming receipt. We will provide a full refund after the item is returned. We cannot provide support after you have confirmed receipt. Shipping Date: Since the item is stored in a distant warehouse, please allow 2-3 days for shipping. If you are in a hurry, please inquire via questions to confirm the shipping date. We can ship immediately from Saturday night to Sunday afternoon as we go to the warehouse during that time.