This is a used item. There are no operational issues. All included accessories are shown in the photos. It is an Ergotron OEM product. Please refrain from purchasing if you do not understand that this is a used item, or if you are overly concerned about condition. Due to the risk of issues such as product substitution, we will not accept returns or exchanges. Please understand that we will prioritize sales to those who purchase the item, even if negotiations are ongoing. Thank you for viewing. Thank you for your consideration.