"The Definitive Rules for Apologies and Complaint Handling That People Considered Good at Their Jobs Always Follow: A Guide to Work Essentials You Should Acquire in Your 20s" Takayuki Ogawa / Makiko Asai Price: ¥1300 #TakayukiOgawa #Takayuki_Ogawa #MakikoAsai #Makiko_Asai #Book #Society/Management Purchased used. There were no particular problems with reading it, but please understand that it is a used item. I apologize if I missed anything.