"Face-to-Face, Phone, and Email: Complete Complaint Handling "Total Annihilation" Manual: 23 Techniques Revealed by a Professional Who Has Resolved 5,000 Cases Across 100 Industries" Satoshi Enokawa Price: ¥1500 #SatoshiEnokawa #Satoshi_Enokawa #Book #Society/Management There is some minor wear and tear, but there are no issues with use. There are no markings.