I pre-ordered a new item. It is unopened. I am unable to accept returns or exchanges for initial defects. Please contact the manufacturer. ※I keep rabbits. ※I do not smoke. ※I will ship within 1-7 days. ※Returns are not accepted to prevent product substitution. Thank you for your understanding. ※As I am also selling on other sites, there is a possibility that your order may be cancelled due to stockout depending on the timing of your purchase. If you have any questions, please feel free to contact me.