The Ritz-Carlton, consistently ranked among the top hotels, reveals its secrets for the first time by a current executive. This book introduces various mechanisms that connect the company's credo to specific work and services to ensure customer loyalty and repeat business. Title: The Moment That Surpasses Service, Cherished by The Ritz-Carlton Author: Noboru Takano Publisher: Kanki Publishing Price: 1650 yen I have read it a few times and stored it in a dark place at home. It is in beautiful condition with no folds or damage.