I opened it, but it's a new, unused item. The case in the first photo was held closed with masking tape for the picture. In the third photo, the tip was slightly crushed when I extended it. Refill color: 235 Case color: ELECTRIC GOLD Although it is a new, unused item, please refrain from purchasing if you are sensitive to imperfections. Popular model: Rouge G Type: Lipstick Color: Red系 (red-based)