Used about 3 times. Operation has been confirmed. I don't think there are any noticeable scratches. The box, charger, etc. are all included ☺︎ I have only used the main unit, without using the charger, etc. It has been wiped with a disinfectant wipe! Easy "eye area" care at home With its compact shape, it fits perfectly into the fine details of the eye area for pinpoint care. Also recommended for the mouth area, face line, and neck. Lift Mode... Stimulates facial muscles with EMS. Spa Mode... Stimulates facial muscles with EMS while warming the skin with a heater.