I bought this and stored it away without ever reading it. There's a slight crease on the spine. Thank you for your consideration. "ITIL First Steps: A Clear Understanding of ITIL Basics and Business Improvement Mechanisms" Chikako Saigami Price: ¥1800 #ChikakoSaigami #Chikako_Saigami #Books #Electrical/Mechanical/ElectronicCommunication