Thank you for viewing. The item is a "Used, Includes Shipping: HP Notebook PC Probook 4520s." It's an older product, so there's a general feeling of use. - Label marks on the top panel - Dents on the upper panel of the keyboard - Dents on the palm rest - Scratches on the display bezel and the piano black parts of the body - Keyboard shine Please make your judgment based on the photos. For the listing, I performed a clean install of Windows 7 from the DVD drive. There are unknown devices because there are no drivers. The battery charges to 100% and the remaining time is displayed, but it's for reference only due to degradation. I hope someone looking for this kind of product will find it. Thank you.