This item is exclusive to guests staying at Disney Resort hotels. It was originally in the bag it came in, but I opened it to take pictures for this listing. The shoulder strap has not been opened. It has been stored at home for a long time. There are no pockets inside or outside. Size: Approximately 20cm tall, approximately 25cm including the handle Approximately 32cm wide Approximately 5cm deep The length of the shoulder strap is unknown as it has not been opened. Please refrain from purchasing if you are nervous about used items or if you are seeking perfection, as this item has been stored at home.