Unopened, brand new replacement (white) from the official BOSE website. Also included is a BOSE genuine WIRELESS CHARGING CASE COVER (black) that was used for approximately 9 months with the 1st generation earbuds before the replacement. The metal fittings are unused. Please contact the official BOSE support for any initial defects. - Brand: BOSE - Model Name: QuietComfort Ultra Earbuds - Generation: 2nd GEN - Features: Noise Cancelling - Compatibility: iPhone, iPad, Android - Bluetooth: Snapdragon Sound - Spotify Feature: Spotify Tap