This is a book by Kei Abe, who was a concierge at the Grand Hyatt Tokyo at the time and became famous for appearing on NHK's "Professional: Style of Work." It's a business book that provides practical information on customer service in a city hotel. Please take a look. - Title: I am a Concierge - Author: Kei Abe - Publisher: Kodansha - Price: 1600 yen - Content: Practical stories about customer service in a city hotel that never sleeps, operating 24 hours a day. - Theme: Customer Service Thank you for viewing.