New, unopened. #No individual sales #No replacements The box is opened, and the inner bag is unopened. If you need the box, I will collapse it for shipping, so please let me know when you purchase. If I don't hear from you, I won't include the box. Please understand this before purchasing. Please refrain from purchasing if you are overly sensitive! This is an authentic product purchased at a POPmart store. To prevent any switching, we do not accept returns or cancellations after purchase, so please be aware of this.