【Product Name】 "Customer Service That Captivates: Direct from a Counter Chef with the No. 1 Appointment and Repeat Customer Rate" Author: Aya Nakagame Publisher: Pal Publishing Price: 1,400 yen + tax ISBN: 978-4-8272-1293-8 【Overview】 A popular counter chef boasting an "80% repeat customer rate" shares the secrets of customer service to become a "chosen person," cultivated on the front lines. This book practically introduces techniques, from easy-to-implement ones to conversation skills, manners, and mindset, to increase sales, appointments, and repeat customer rates. The content is useful for those in the food and beverage industry, sales, and other "people-facing jobs." 【Main Contents】 Chapter 1: Magic Techniques That Are Surprisingly Easy to Implement Chapter 2: Tips for Knowing Your Customers and Raising Your Level Chapter 3: The Secret of "Reflection" That Makes a 100-Fold Difference Chapter 4: The Secrets to Making Customers Feel Comfortable Chapter 5: How to Create Repeat Customers Chapter 6: How to Generate "I Want to See You" 【Condition】 ・With cover and obi (sleeve) ・Appearance: Some scratches on the cover. The sides and corners are slightly dirty (see photos). ・The back cover is stained with ink smudges (see photos). ・No folds or writing.