There are scratches and stains, but I think it's relatively clean. This item is being sold with scratches and stains. I use a flash when taking pictures of the inside. There are two pockets on the outside and four on the inside. Size: Approximately 29cm tall, approximately 28cm wide Shoulder strap: Approximately 89cm to approximately 138cm (Please note that these are approximate measurements.) If you are interested, please be sure to carefully review the product page and images before making a purchase. The item will be placed in a bag with newspaper cushioning and shipped via either Yu-Yu Mercari or Raku-Raku Mercari delivery. (Items shipped via Yu-Yu Mercari on weekends and holidays will be changed to Raku-Raku Mercari delivery. Thank you for your understanding.) Please take the time to read my profile before considering a purchase. I am not accepting price negotiations. Thank you for your interest. Thank you for reading to the end. #COACH #Coach #DotPaisley #ShoulderBag