This item has been stored at home. The contents are in very good condition, but the cover shows signs of aging due to its age. As shown in the image on one page, there is a crease. We appreciate your understanding. First Edition: British Hotelman's Diary by Haruhiko Misawa Based on the author's personal experiences working for four years at a five-star hotel in the UK, this book introduces the work of Japanese staff at overseas hotels, customer troubles, and unusual incidents that actually occurred. It also provides useful information for enjoying hotel life and understanding the UK hotel scene. The book describes the inner workings of hotels, including the tricks of overbooking, and the joys and sorrows of various everyday events. Table of Contents Preface: Arriving in Style Chapter 1: Structure of a British Five-Star Hotel Chapter 2: Everyday Events at the Hotel Chapter 3: Annual Events at the Hotel Chapter 4: Hotel Incident Files