Hand-washed at home. The insoles are new, as I used different ones from the time of purchase. I think the shape is well-maintained and the condition is good, so you can still use them. Regarding scratches and stains, Please check the 4th and 5th images. There are scratches and stains on the heel of the right foot. In addition, please check the images carefully for any other minor signs of use, and if you agree, we look forward to your purchase. When shipping, I plan to ship without the box, using Yu-Packet Plus. - Brand: new balance - Model: 996 - Color: Pink - Type: Baby shoes - Material: Suede/Mesh Thank you for viewing.