I purchased this about three years ago and used it about three times. The color is mocha. It does not have a head support. I cannot answer detailed questions about frequency of use, etc., beyond what is stated here. There are no noticeable scratches or stains, but this is based on my own assessment. Please only purchase if you are satisfied after checking the images. I do not have any pets, and I do not smoke. I will only ship the items shown in the images. It has been home-cleaned, but I did not use organic detergent or baby laundry detergent. If you are concerned about minor details or are a perfectionist, please purchase a new item. Since I am a private seller, I may have overlooked something. Please only purchase if you understand that this is a used item. I will fold it up small for shipping, so please be aware that it may have wrinkles.