This is a functional business bag with plenty of storage. I purchased it about three years ago, but I haven't used it much due to remote work. It's very functional and easy to use, with many storage pockets, a mesh pad for comfortable carrying, and easy-to-grip handles. There are no noticeable scratches on the outside, and all the zippers work perfectly. There is a small fray and opening in one spot on the shoulder strap. Please check the last photo. Please feel free to contact me if you have any questions.