This is a warm steam relaxation product that soothes neck and shoulder fatigue. I purchased this several years ago and have stored it at home for a long time. The outer box has some scratches. Although it is new and unopened, please understand that it has been in someone's possession and has been stored at home for a long time before purchasing! No claims and no returns, please! *Please note that I plan to open the outer box and ship only the product during packaging. (If you wish, I can also fold the outer box compactly and include it.)*