New, unopened. The box has been opened, but the inner bag is unopened. If you need the box, I will ship it flattened, so please let me know when you purchase. If I don't hear from you, the box will not be included. Please purchase with your understanding. Please refrain from purchasing if you are sensitive! This is a genuine product purchased at a POPMART store. To prevent fraud, we do not accept any returns or cancellations after purchase. Please understand.