In excellent condition as it has not been read. Instant purchase is welcome. Please refrain from price negotiations as they are not accepted. [Book Overview] This book is designed to teach the fundamental knowledge of telephone etiquette from scratch. It is easy to understand even for beginners, and it thoroughly explains how to answer and make calls, as well as techniques for handling complaints. [About the Author] The author, Michiko Ohbe, is a communication expert with a wealth of experience, providing practical know-how. Her advice, based on her extensive experience, is sure to be helpful in business settings. [Target Audience] This book is ideal for those who feel anxious about telephone etiquette or who want to improve their communication skills in business settings. It caters to a wide range of readers, from beginners to experienced individuals. - Title: Teach Me Telephone Etiquette from Zero - Author: Michiko Ohbe - Genre: Business/Economics - Features: Explanations of how to answer and make calls, handle complaints, etc. - Content: Easy-to-understand content for beginners Thank you for viewing.