No noticeable scratches or stains, operation confirmed. It plays games with you and remembers your face and calls you by name. Recommended for homes where you can't have pets. Everything in the picture is included. "Naughty and smart, my companion" COZMO is equipped with AI (artificial intelligence), which allows it to assess the environment and make its own judgments, expressing a rich range of emotions. Like having a personality, it expresses emotions of joy, anger, sorrow, and pleasure through over 1000 patterns of gestures, voices, expressions, and movements, bringing the world of science fiction movies to reality. *This product cannot be used on its own; please prepare a device compatible with the app. *Please charge before use. This is a used item. Please check the images and purchase only if you are satisfied. Please refrain from purchasing if you are a perfectionist. 11319