Seller info

We are a company in the same industry as Group R, and we operated under the same name from 2017-2020. We have considerable experience in sales and have received high praise from our buyers. If we confirmed your purchase and payment before 5:00 PM, we would take the train to a 24-hour post office and ship your item the same day. If the item did not arrive within two days, we would call the post office in charge of the buyer's address, provide details of the package, and have them investigate whether it was included in undelivered mail. We would then confirm the delivery date and contact the buyer. For an item sold on 11-30-2018, we shipped it via regular mail in a distinctive envelope with a unique combination of stamps. When it didn't arrive within two days, we provided the post office with the characteristics of the stamps and envelope, and they were able to track it down immediately. The item was delivered within an hour, and we received a phone call from the post office manager confirming the delivery. Even with regular mail, we can track items this thoroughly. We offer various shipping methods, including regular mail, Rakuraku Mercari Bin, and Click Post, and we handle them quickly. However, we once had an experience where, after receiving payment from a buyer with a long transaction history and immediately starting the shipping process, we received an email stating, "My account was hacked, and the purchase was made without my knowledge, so I would like to cancel this order." We then had to contact many people at the shipping company to track and return the item, causing significant inconvenience. Therefore, we will not proceed with shipping until we receive a confirmation email verifying that the purchase and payment were made by the buyer's own volition. Thank you for your understanding.

Seller info

We are a company in the same industry as Group R, and we operated under the same name from 2017-2020. We have considerable experience in sales and have received high praise from our buyers. If we confirmed your purchase and payment before 5:00 PM, we would take the train to a 24-hour post office and ship your item the same day. If the item did not arrive within two days, we would call the post office in charge of the buyer's address, provide details of the package, and have them investigate whether it was included in undelivered mail. We would then confirm the delivery date and contact the buyer. For an item sold on 11-30-2018, we shipped it via regular mail in a distinctive envelope with a unique combination of stamps. When it didn't arrive within two days, we provided the post office with the characteristics of the stamps and envelope, and they were able to track it down immediately. The item was delivered within an hour, and we received a phone call from the post office manager confirming the delivery. Even with regular mail, we can track items this thoroughly. We offer various shipping methods, including regular mail, Rakuraku Mercari Bin, and Click Post, and we handle them quickly. However, we once had an experience where, after receiving payment from a buyer with a long transaction history and immediately starting the shipping process, we received an email stating, "My account was hacked, and the purchase was made without my knowledge, so I would like to cancel this order." We then had to contact many people at the shipping company to track and return the item, causing significant inconvenience. Therefore, we will not proceed with shipping until we receive a confirmation email verifying that the purchase and payment were made by the buyer's own volition. Thank you for your understanding.